MSNBC Highlights — Nov. 20 
For more than half a day, mobile and internet services crashed for Optus customers, causing shops to shut and train services to grind to a standstill. Customers even had problems contacting 000 on Optus landlines. Not only were 10 million people left without service in the nationwide blackout on November 8th, but for hours the telecommunications giant said it had no idea what was wrong.
In this episode, Suelette Dreyfus, a technology expert from the University of Melbourne, discusses the chaos caused by the outage, and the risks that come with our reliance on phone and data networks.
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